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5 Signs That Indicate You Need an Operations Manager (Make Things Happen Leader) or Integrator to Scale Your Business

Written by: Greg Weiss

Entrepreneurs, founders, venture capitalists, and visionaries  often find themselves at the helm of burgeoning enterprises that need meticulous oversight to achieve their full potential. To ensure your business scales efficiently, you may require an Operations Manager or ‘Make Things Happen Leader,’ also known as an Integrator for companies deploying EOS™ as their framework. 

An Operations Manager (Make Things Happen Leader) or Integrator is a professional who excels in streamlining processes and managing day-to-day functions, allowing business leaders, typically called Visionaries, to focus on strategy and growth. In this article, we will discuss five signs that indicate it’s time to bring an Operations Manager onboard to help scale your business.

Table of Contents

1. Inability to Focus on Strategic Growth

Inability to Focus on Strategic Growth

If you’re constantly caught up in daily operations and unable to devote time to big-picture thinking, it’s a strong indication that you need an Operations Manager. These professionals excel in handling operational duties, allowing you to concentrate on long-term strategy and innovation. Integrators possess key skills such as problem-solving, communication, and leadership, which are critical to overseeing the daily functions of your business.

For example, a Melbourne-based renewable energy startup, found that their founder was overwhelmed with daily operational tasks. After hiring an Integrator, the founder could focus on strategic partnerships and product development. Within a year, they secured significant investments and expanded its product offerings, leading to increased market share and revenue.

What does an Operations Manager (Make Things Happen Leader) or Integrator do:

Hiring an Integrator allows founders and key decision-makers to concentrate on strategic growth. As a result, companies often report increased innovation, more effective long-term planning, and better market positioning. On average, businesses with a dedicated Operations Manager (Make Things Happen Leader) or Integrator  can see growth rates of between 15-30% per year, depending on the industry and market conditions.

On average, businesses with a dedicated Operations Manager (Make Things Happen Leader) or Integrator can see growth rates of between 15-30% per year, depending on the industry and market conditions.

2. Inefficient Systems and Processes

Inefficient Systems and Processes​

Companies that invest in optimizing their operations have been found to experience a 20-35% reduction in operational costs and 10-25% increase in overall productivity.

As your business grows, inefficient systems and processes can lead to bottlenecks and missed opportunities. An Operations Manager is adept at identifying areas of improvement, implementing changes, and optimizing workflows to ensure maximum productivity. By bringing an Integrator onboard, you can establish a strong foundation for your business to scale and adapt to evolving market demands.

A Canberra-based software development firm, faced challenges with outdated systems and processes that hindered their ability to handle a growing client base. By hiring an Operations Manager, the company implemented agile development methodologies, streamlined project management, and adopted modern collaboration tools. These improvements led to a 20% increase in development speed, a 15% reduction in project delivery time, and enhanced client satisfaction.

What does an Operations Manager (Make Things Happen Leader) or Integrator do:

An Operations Manager skills (Make Things Happen Leader) or Integrator skills excels at streamlining and optimizing systems and processes; this leads to significant improvements in efficiency and productivity. Companies that invest in optimizing their operations have been found to experience typically a 20-35% reduction in operational costs and a 10-25% increase in overall productivity.

5 recruitment case studies

OPERATIONAL CASE STUDIES SUCCESS

3. Lack of Cohesion Among Teams

Lack of Cohesion Among Teams

A growing business often means expanding teams and departments, which can lead to communication breakdowns and misaligned objectives. An Operations Manager plays a crucial role in fostering collaboration and ensuring that all teams work in harmony towards a unified goal. Their ability to bridge gaps between departments and streamline communication will contribute to a more cohesive and efficient organization.

For example, a Brisbane-based digital marketing agency, faced challenges in managing its expanding teams and ensuring they worked cohesively. Hiring an Integrator helped them establish clear communication channels, align team objectives, and implement collaborative project management tools. Consequently, the agency saw improved team performance and higher client retention rates.

What does an Operations Manager (Make Things Happen Leader) or Integrator do:

By fostering collaboration and improving communication, an Operations Manager skills (Make Things Happen Leader) or Integrator’s skills help create a cohesive work environment that can lead to increased employee satisfaction and better team performance. Companies that improve team cohesion can see around a 12-20% increase in productivity, and somewhere between a 25-35% reduction in employee turnover.

“You need an Operations Manager (Make Things Happen Leader) or Integrator that improves team cohesion around a 12-20% increase in productivity and somewhere between a 25-35% reduction in employee turnover.”

4. Difficulty Adapting to Change

Difficulty Adapting to Change

In an ever-changing business landscape, agility is essential to maintaining a competitive edge. If your company struggles to adapt to changes in the market or industry, an Operations Manager can help. These professionals have a keen understanding of market trends and possess the skills required to navigate and embrace change, ensuring your business remains at the forefront of innovation.

An example of this is a Perth-based health tech firm that struggled to adapt to shifting industry regulations and consumer preferences. With the help of an Operations Manager’s well-versed skills in the EOS methodology, they could quickly pivot their business model, implement agile practices, and stay ahead of the competition. This adaptability allowed the company to capitalize on emerging market trends and significantly increase its market presence.

What does an Operations Manager (Make Things Happen Leader) or Integrator do:

An Operations Manager duties (Make Things Happen Leader) or Integrator duties  can help companies become more agile and adaptable to change, resulting in a stronger competitive advantage. Companies that successfully adapt to changes in the market can experience on average a 10-30% increase in market share, depending on the industry and the extent of market disruptions.

Companies that successfully adapt to changes in the market can experience on average a 10-30% increase in market share, depending on the industry and the extent of market disruptions.

5. Inconsistent Financial Performance

Inconsistent Financial Performance

One of the Operations Manager’s duties is monitoring and managing the financial performance of your business. If you’re experiencing fluctuating revenues, uncontrolled costs, or inconsistent cash flow, it’s a sign that you need an Integrator to evaluate and optimize your financial processes. By providing a clear financial direction, an Operations Manager can help stabilize and grow your business.

An Adelaide-based food delivery service, faced inconsistent financial performance due to fluctuating revenues and uncontrolled costs. By hiring an Integrator, they managed to optimize its pricing strategies, streamline vendor relationships, and implement cost-cutting measures. Within six months, the company’s financial performance stabilized, enabling it to expand its service area and attract new investors.

What does an Operations Manager (Make Things Happen Leader) or Integrator do:

By managing and optimizing financial processes, an Operations Manager (Make Things Happen Leader) or Integrator can help stabilize and grow a company’s financial performance. Companies that effectively control their financial operations can expect to see on average a 15-25% improvement in revenue consistency, a 10-20% increase in profitability, and better cash flow management.

Companies that effectively control their financial operations can expect to see on average a 15-25% improvement in revenue consistency, a 10-20% increase in profitability, and better cash flow management.

Conclusion

An Operations Manager (Make Things Happen Leader) or Integrator can be the missing piece your business needs to scale efficiently and effectively. By recognizing these five signs, you can determine whether it’s time to bring on an Integrator to help manage operations, optimize processes, and propel your business to new heights. As a Visionary, your focus should be on driving innovation and strategy, and with the right Operations Manager by your side, you’ll be well-equipped to achieve lasting success.

Greg Weiss

Book a Free Initial Consultation on Sourcing Operational Leaders from One of Australia's Most Respected HR and Recruitment Consultants

At Soulidify, we are a highly regarded retained recruitment firm, that specialises in Operations Manager recruitment and General Manager recruitment. It’s our mission to find a visionary’s perfect Operational other half matches, so any business can experience disciplined scaling and growth. It can truly be magic.

We are also a member of NPAworldwide which means we can help you with your recruitment needs anywhere on any continent.

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ABOUT THE AUTHOR

Greg authored 3 practical Career Books, and 1 Book helping Visionary leaders scale their businesses. He is one of Australia’s most experienced HR consultants and leading career coaches. He is the founder and owner of Soulidify and Career365. As an entrepreneur/business owner, Greg has experienced first-hand the joys and frustrations of starting and growing one’s own business.

You can find him on LinkedIn or Linktree.